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At Mailovedoll, all of our products are now shipped via air freight. Our air freight prices are the lowest compared to other websites offering similar services, making it challenging for customers to find lower air freight rates than ours. With a shipping time of just 7-15 days. If you find the same product at a lower price on another website within 24 hours, we will match the difference.

Mailovedoll never sells counterfeit products. Please rest assured that any brand of sex doll you purchase from Mailovedoll is sourced directly from the original manufacturers. We collaborate with over 30 renowned sex doll manufacturers, such as WM, 6YE, ZELEX, SE, EX, STARPERY, SINO, and more.

You can check the authorized brand certificates for multiple love doll brands here. Some manufacturers do not provide certificates, but you can reach out to the original manufacturers to inquire whether your orders were produced by them.

1. About Refund

Regular Orders

1. Cancellation requests within 8 hours are entitled to a full refund.

2. Cancellation requests after 8 hours, please be sure to contact with online customer service. If the product has been produced or shipped, the refund is subject to production and transportation fees. If the product has not been produced or shipped, you are entitled to a full refund.

*If you receive the product and find quality problems or damage caused by shipping etc., you may the apply for cashback compensation or a full refund and return, depending on the severity of the problem.

Customized Orders

All dolls that are re-modeled and customized according to customer requirements are non-cancellable. Note: It is assumed that all custom creation requests are for dolls that represent women of adult legal age. Any request or implication of creating a doll that appears younger than the legal age will not be fulfilled.

2. About Return

We accept return of products. Customers have the right to apply for a return within 7 days after delivery the product.

Requirements for obtaining a return: Your item must be unused and in the same condition as when you received it, in the original packaging, and the customer is responsible for any costs incurred in returning the item. We will provide the customer with the shipping address, and you need to send the doll to the correct address.

Mailovedoll Currently Provides the Following Payment Methods:

1. Credit Card Payment (Visa/Mastercard/AE/UnionPay/Discover/JCB/DC)

2. Wallet Payment (Apple Pay and Google Pay)

Due to differences in the customer's country/region, the browser being used, and the impact of currency symbol conversion on the website, please refer to the payment methods displayed on the website's checkout page for accuracy. If you encounter payment failure, please try using alternative payment channels provided on the website or contact your bank to authorize/approve the transaction. You can also reach out to us through online chat or email, and we will provide appropriate solutions based on the reason for the payment failure.

For any failed or unpaid orders, our customer service will contact you via email within 8 hours during business hours. Please remember to check your email.

Here, we will provide the customer with the detailed order process.

1. Selecting Doll and Adding Options: If you have any questions about the doll's functionality options, you can contact us through online chat or email.

2. Placing an Order and Making Payment: Regardless of whether the payment is successful or not, our system will automatically send you an email regarding your order. You can find it in your email inbox, and if you don't see it, please check your spam folder. If your payment for the order is unsuccessful, our customer service will contact you via email within 8 hours during business hours to provide you with the reason for payment failure and the solution.

3. Doll Production: Once we receive a successful payment for an order, we will notify the corresponding sex doll factory. Due to differences in brand and doll material, the production time for TPE dolls is generally 3-7 working days, while silicone dolls typically take 20-25 working days. Production time may be delayed during holidays such as Labor Day, National Day, and Chinese New Year. We will promptly follow up on the production status of each order.

4. Order Completed: The factory will take some factory photos of the love dolls and send them to our team. Our team members will compare and inspect the order requirements with the actual doll photos. Once the inspection is satisfactory, we will send the pictures to the customer via email for review. After the customer confirms that everything is in order, we will notify the factory to proceed with shipping.

5. Doll Shipment: After the customer confirms that there are no issues with the factory photos of the doll, we will notify the factory to send the doll to the address of the shipping agent company.

6. Updating Tracking Number: Once the dolls commence transportation, the shipping agent company will provide us with a tracking number. We will update the tracking number in the order and notify the customer via email. Customers can independently track the logistics status of the dolls or seek assistance from our customer service. All customers need not worry about not receiving their love dolls. If the dolls are not received, we will provide a satisfactory compensation plan to the customer.

7. Delivery & Inspection: Once the dolls arrive in the customer's country, they will go through customs clearance. After clearance, the dolls will be delivered by shipping companies such as UPS, FedEx, DHL, etc.
If the customer notices any damage to the outer packaging upon receiving the package, please take photos or videos before opening the package. It is also important to record a video while unpacking. Send us the video or pictures, and we will compensate accordingly based on the extent of the doll's damage. Compensation options may include partial refund or sending a replacement for repair.

8. Review: After you receive the doll and find it satisfactory, we kindly ask you to leave us a five-star review. We also look forward to seeing beautiful photos of the love doll shared in your review.

Free accessories provided vary by each brand, but generally include the following:

Wig*1
Blanket*1
Comb*1
Gloves*1
Irrigator*1
Heating Rod*1
Underwear1 (may differ from the pictures)

We also offer additional accessories, please visit our doll accessories page.

Worldwide Free Shipping: We offer free shipping globally. However, if the doll's height exceeds 168cm or the weight exceeds 60kg, we may charge an oversized item fee ranging from $100 to $300.

Self-Pickup Available: If customers prefer not to have the item delivered to their doorstep, they can provide a local UPS or FedEx store address when placing the order. We will arrange for the shipment to be sent there. Please make sure to contact the local UPS or FedEx store in advance to confirm their availability for self-pickup.

Careful Packaging: The sex doll factory employs reinforced cardboard to protect the doll from damage caused by piercing objects. The body of the sex doll is enveloped with a thick blanket, shielding the skin from dryness and potential wear and tear. The doll's hands are carefully wrapped with bubble wrap to prevent finger separation and abrasions on the elbows.

We can ship to many countries around the world, including the United States, Japan, South Korea, European Union, Vietnam, Malaysia, Indonesia, Canada, Australia, Singapore, and Russia, etc. However, we are unable to ship to India, Pakistan, United Kingdom, Middle Eastern countries, etc. If you are unsure whether your country allows the purchase of sex dolls, please consult us via email. Note: Due to UK law requirements, we are currently unable to sell any sex doll products to customers in the UK. Therefore, UK customers are advised not to purchase any products from Mailovedoll. Otherwise, refunds will incur a processing fee.