All products offered by Mailovedoll are guaranteed to be authentic. We have obtained certification from the sex doll manufacturer to provide our customers with peace of mind. Should any doubts persist, we encourage you to reach out to the sex doll manufacturer via email to verify whether or not Mailovedoll is an authorized distributor.

Mailovedoll’s Love Dolls are shipped by default via sea transportation, which takes longer than air transportation but is cheaper. This is why Mailovedoll’s prices are lower than other sex doll websites. However, for certain regions such as Norway, Switzerland, Hawaii, Puerto Rico, and Alaska, only air transportation is available.

We will send the factory pictures of the Love Dolls to all Love Doll order customers for review. We will only notify the Love Doll factory to proceed with shipment after the customer confirms that there are no issues. All Love Doll customers can view the actual appearance of the sex doll before receiving it. Note: Piper Doll, Irokebijin Doll, and XiSe Doll brands do not provide factory pictures of the dolls. The factory will immediately transport the doll once production is complete. Overseas warehouse orders do not provide factory photos of dolls.

Once the Love Doll is shipped, the shipping company will provide us with a tracking number. We will fill in the tracking number in the order and notify the customer via email. Customers can check the logistics status of the doll by themselves or ask our customer service to help with the inquiry. All customers do not need to worry about not receiving the Love Doll. If the doll is not received, we will provide a satisfactory compensation plan to the customer.