FAQS

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ORDERS AND PAYMENT

The pinnacle of human creativity is found in art. Mailovedoll is committed to distributing exceptional sex dolls, ones that bring customers 100% satisfaction. Mailovedoll only works with high-end sex doll brands. In order to determine whether a brand meets partnership qualification , Mailovedoll will independently conduct on-site factory inspections testing quality and innovation before any partnership is established.

1. Mailovedoll customer service provides you with pre-sales and after-sales service.

Exclusive customization service

  • Mailovedoll offers customized sex doll services allowing for the personalization of doll makeup, clothing and more. Maillovedoll is capable of tailoring to your preferences.

Exclusive Repair Service

  • Mailovedoll provides exclusive sex doll repair and maintenance services including online repair guidance and advice
  • Mailovedoll is the leader in anti-counterfeiting services
  • Mailovedoll offers the most friendly and convenient return and exchange policy

2. Mailovedoll has an in-depth understanding of the ins and outs of its partnering brands including their operations, product features, and competitive advantages. In order to make it easier for doll lovers to choose and purchase the product most suitable for them, this information is shared among the sex doll community in a comprehensive written report.

The purchase process is very simple.

  1. Find your favorite doll
  2. Add to cart. (Before adding your order to the cart, click on customization options to choose different hairstyles/skin tones/breasts for your love doll, etc.)
  3. Enter your shipping address and pay by credit card or debit cards.

We accept credit cards, debit cards, (including MasterCard, VISA, American Express, etc.) and bank transfer. If you have any problems during the purchase process, please contact us immediately.

When using credit cards and debit cards, you will need to provide detailed information about your bank card for payment. Maillovedoll uses SSL encryption to guarantee the security of your card. No third party can access your card information.

If paying via bank transfer, please contact us for instructions.

Due to the uniqueness of your item and its amount, some banks or credit/debit card issuers may reject payment and label it as a fraudulent transaction. Please call your bank and let them know that you authorize this transaction. Once they have your confirmation, you should be able to place your order successfully and immediately.

If you have any problems during checkout, you can contact us via phone (1-289-637-3663) or email ([email protected]). The quickest way is by using online customer service. Our customer service will solve any problem you may have.

SEX DOLL PROFILE

Our sex dolls are not only of high quality, they are also built 1:1 mimicking the real human body.

Our sex doll is very similar to that of a real person. The only difference is that the doll doesn’t move. The look and feel of the doll’s skin is very life-like and even reveals blood vessels and pores. The doll is equipped with a hinged aluminum skeleton to support most poses and movements. An advanced hair implant technique is used to install doll hair. The doll’s face is carved by a top sculptor and then modified by a top makeup artist. You will experience ultimate pleasure when you have sex with your sex doll.

All sex dolls are equipped with a flexible fully articulated aluminum skeleton. Their shoulder joints, elbow joints, knee joints and more can all move freely and be posed into any position you like. All Mailovedoll’s dolls are produced by prestigious manufacturers using medical-grade TPE and silicone.

Medical-grade TPE: all TPE used is classified in the class of safe medical-grade material. No use of secondhand TPE is used or any inferior material which lets off pungent odors

Premium silicone: Mailovedoll uses top-quality silicone to meet the needs of customers. The silicone doll is an ultra-realistic sex doll with a 100% simulated real-life face, so real that even freckles can be applied to the face.

The Differences Between Silicone and TPE

Silicone – Browse Silicone Sex Dolls

Dolls made of silicone are a bit harder and more durable than TPE. They are more expensive but easier to clean and safe for human contact.

 

TPE – Browse TPE Sex Dolls

TPE is softer to the touch compared to Silicone.

More realistic ‘jiggling’ of body parts (breasts, ass, etc).

The material is more elastic which allows the dolls to be more flexible at their joints.

Good heat retention.

Less expensive than silicone.

Safe for human contact

Less durable than Silicone – more care is required to clean and care for it properly.

The sex dolls sold on Mailovedoll are made of TPE or silicone. TPE and silicone are both safe and non-toxic. TPE is a general term of a variety of elastomeric materials which can be stretched up to 5.5 times its length and is very soft! It has been test and is safe for human use. Silicone rubber is a special kind of rubber, it doesn’t contain any toxic substances. So, are dolls are safe.

As the founder of a high-end product alliance, product diversification and personalization is an important part of our service. We provide the most comprehensive customization service in the industry and can create the most unique sex dolls possible. Just like creating a video game character, we know that more customization options means creating a doll which matches closer to your ultimant fantasy doll. When you tell us your needs, we will guide you the factory most qualified to meet your needs. For details of customization service, please click: custom sex doll.

Use the screw connector and body provided

 

Rotate the screw on the head.

Align the head to the hole in the body and rotate the head until it is secure.

Note: To prevent damage to the hole of the head joint, do not over-rotate the head.

You can also select an extra doll head as a replacement on our product detail page. You can also contact us via phone (1-289-637-3663), email ([email protected]), or online chat to customize a unique doll head.

SEX DOLL MAINTENANCE

Mailovedoll only cooperatives with quality factories that can produce superior products therefore the quality of your sex doll is guaranteed.

The service life of a love doll is between 2 and 10 years, depending on usage and maintenance. A love doll that is regularly used and moved is more likely to suffer wear and tear. There are many things that doll owners can do to save and maintain their own love dolls. It’s also easy to repair if damage does occur.

We provide free repair kits for customers who report doll damage. Also, each doll comes with a supplemental cleaning kit to keep your doll in perfect condition. We also have many useful blog posts and tutorials to help you keep the doll in top-notch condition.

Doll skin is strong and durable and largely resistant to tear and stain. You should, however, keep the doll away from dark and tight clothes. If you prefer dark clothes, you should wash the clothes before putting them on the doll. Make sure the color of the clothes is not prone to fading (If you’re not sure, you can first place the clothes under the doll’s feet for a couple of hours to see if the feet become discolored or not). Light and loose clothes are best for the doll.

Reminder: If you are not sure whether the sex doll will become discolored by clothes, before putting the clothes on the doll, press the clothes against the bottom of the doll’s feet and leave there for 1-2 hours to see if any dyeing occurs.

A purpose-built sex doll storage box is the best way to store the doll as the box is designed for this very purpose and offers the best protection.

More ways to store a sex doll

The doll should be cleaned every 10-to-20 days. Apply protective powder (baby powder) after bathing to prevent oil or cracks. After making love with the doll, clean the main c parts, such as the vagina and anus, immediately. It is important to maintain hygiene and prevent bacteria growth.

For details on how to clean a love doll, please click here.

You should use water-based lubricants, such as Pjur Natural Glide. Do not use oil-based or silicone-based lubricants.

SHIPPING AND RETURNS

1. Internationalfree shipping for normal products ; Free of shipping and tax for products stored in warehouse ; Only applicable to buyers in the country in which the warehouse is located. (In very rare remote areas, additional shipping charges may be added.)

2. Free shipping + Countries Free from Parcel Tax: United States, Japan, M (Note: Mexican buyers are required to provide asanitary import license to customs otherwise the sex doll will not be able to enter the country)

3. Free shipping + Countries Free from Parcel TaxUnder Certain Conditions: EU countries, Canada, Australia, New Zealand, Russia, Vietnam, Singapore, M (Note: If you chooseto have the import parcel tax covered by seller, delivery periods takes double as long. If you pay your own tax, the purchaser will be required to provide proof of purchase and payment amount to your local customs.)

4. Free shipping + Countriesthat have Parcel Tax:: United Kingdom, Norway.

5. Free shipping + But require buyer to clear customs:South American countries, India, Indonesia, South Africa, South Korea.

6. No-sale Areas: Islamic countries in the Middle East, Turkey.

We will contact the sex doll manufacturer immediately after receiving your order. Normally speaking, it takes about 5 to 10 days to complete your sex doll order. Once ready, we will deliver it to you through shipping partners (international carriers like FedEx, DHL, UPS, etc.) This usually takes about 2 to 5 days. In total, it usually takes 7 to 15 days from contacting us and placing your order to delivering to your door. Your patience is appreciated as our aim to ensure you doll is produced with the utmost care.

During the delivery process, we will carefully pack your doll using a box without any description of content placed on the outside. No third person will know what’s inside in the box, ensuring maximum privacy of our customers.

Order Cancellations:

Yes, you can. The following rates for cancellation and restocking fees apply based on when you notify us of this request:

  1. Cancellation requests within 24 hours are entitled to a full refund.
    Cancellation requests after 24 hours, please be sure to contact with online customer service. If the product has been produced or shipped, the refund is subject to production and transportation fees. If the product has not been produced or shipped, you are entitled to a full refund.
  2. If you receive the product and find quality problems or damage caused by shipping etc., you may the apply for cashback compensation or a full refund and return, depending on the severity of the problem.

Refunds are returned via the original payment method.

For example, if you paid by credit card, the amount will be returned directly to that card. The same applies to all other payment methods.

Please note: Credit cards charge a transaction fee for every purchase. You will have to contact your credit card company to obtain a refund for the transaction fee. For return or refund, please contact us by email.

Customer satisfaction is the first goal of our service.

Once your order is placed, you do not need to pay any other fees such as import duties, transportation costs, etc.