FAQS

All products offered by Mailovedoll are guaranteed to be authentic. We have obtained certification from the sex doll manufacturer to provide our customers with peace of mind, click on this link to view the authorization letter for the sex doll brand: https://mailovedoll.com/brand-authorization/. Some brands currently do not provide authorization certificates. However, after placing your order, you can contact the manufacturer to provide the order number to ensure that your doll is original factory produced.

Whether you’re a seasoned pro or a beginner in the sex doll market, Mailovedoll is the best choice for purchasing authentic sex dolls at the most affordable prices. We guarantee that any product you purchase from Mailovedoll is genuine, premium, and perfect. When you buy a sex doll from Mailovedoll, you get the following 7 assurances:

1. Authentic sex dolls

Mailovedoll was established in 2019 and, after two years of development, has collaborated with over 30 sex doll brands. The products we sell are sourced directly from the original sex doll factories. We can guarantee that all products on Mailovedoll are 100% authentic, and you can review the authorization certificates for various sex doll brands on our website.

2. Most affordable prices

At Mailovedoll, all of our products are now shipped via air freight. Our air freight prices are the lowest compared to other websites offering similar services, making it challenging for customers to find lower air freight rates than ours. With a shipping time of just 7-15 days, you can receive your doll quickly and efficiently.

3. Superior product quality

All products on the Mailovedoll website are made from high-quality TPE or silicone materials, and the dolls come with a flexible and solid skeleton inside. After each doll is produced, we require the factory to take pictures and videos of the doll’s factory conditions. We confirm that there are no issues before notifying the factory to ship the doll, which is then packaged in a sturdy box to prevent any damage during transport.

4. High-quality after-sales service

If a customer receives a damaged or defective doll, they can contact us within 6 hours, and we will provide a partial or full refund or send a new doll to the customer depending on the degree of damage. Providing wholehearted customer service has always been our goal.

5. Professional Customer Service

If you have any questions or concerns about our products or your order status, you can contact us through our online chat or email at any time. Our professional customer service will provide detailed and accurate answers to your questions.

6. Secure privacy

We take the security of our customers’ privacy seriously. We encrypt all personal information and ensure that no sensitive information is leaked. Our sex doll shipments are also discreet, with no sex doll-related information on the package, so nobody will know you’ve bought a sex doll from us.

7. No hidden fees

The price you see on our website is the final product price, which includes both production and shipping costs. We do not have any hidden or additional fees. Note that if you live in a remote area, such as Alaska, Hawaii, or Puerto Rico, we may charge a partial remote fee.

It is not recommended to purchase dolls directly from the manufacturer because most manufacturers have higher prices on their official websites, and their focus is on production craftsmanship rather than good customer service.

Mailovedoll is an authorized distributor of love dolls. We have a deep understanding of various brands and can assist customers in choosing the suitable doll. Additionally, our website offers various discounts and promotions, allowing customers to purchase products at the most favorable prices. Our customer service team is also available to respond to any inquiries from customers.

We can ship to many countries around the world, including the United States, Japan, United Kingdom, South Korea, European Union, Vietnam, Malaysia, Indonesia, Canada, Australia, Singapore, and Russia, etc. However, we are unable to ship to India, Pakistan, Middle Eastern countries, etc. If you are unsure whether your country allows the purchase of sex dolls, please consult us via email.

For all custom orders, dolls are shipped directly from the sex doll brand’s factory location(China), while orders from the US and EU overseas warehouses are shipped directly from the manufacturer’s overseas warehouse.

Typically, it takes around 3-7 business days to complete your tpe sex doll order and approximately 20-25 business days to complete your silicone sex doll order.

Once ready, we will ship your order using our shipping partners (international carriers such as fedex, dhl, ups, etc.). Fast shipping takes around 7-15 days.

We appreciate your patience as we strive to ensure that your doll is meticulously produced.

Once your sex doll begins shipping, we will send you the tracking number via email.

Once you receive the tracking number, you can track the logistics information on shipping websites such as UPS, FedEx, DHL, and others.

You can only track the specific logistics information once the package arrives in your country/region and is received by UPS or FedEx. Please don’t worry. If you want to know the logistics information during the shipping process, you can contact us through online customer service or email, and we will liaise with the shipping company to help you track the specific logistics details.

The packages containing sex dolls do not display any doll-related markings on the outside, ensuring that nobody knows what items you have purchased. If you prefer not to receive the ordered products at home, you can provide a FedEx/UPS store address in the shipping information, and we will deliver the package there for you to pick up.

The purchase process is very simple.

1. Find your favorite doll
2. Add to cart. (Before adding your doll to the cart, click on customization options to choose different hairstyles, skin tones, breasts, and other features for your love doll, etc.)
3. Enter your shipping address and pay by credit card or debit cards.

We currently offer one payment methods: Credit Card Payment – Stripe (Visa/Mastercard/AE/UnionPay/Discover/JCB/DC)

Due to the uniqueness of your item and its amount, some banks or credit/debit card issuers may reject payment and label it as a fraudulent transaction, you can contact your bank to authorize the transaction for this order or use another credit card for payment. Our customer service team will also contact you via email to provide solutions for the payment failure.

Most countries do not require payment of customs duties, customers from these countries or regions may be subject to customs duties. For example: Norway, Puerto Rico, Alaska, Switzerland, etc. Of course, if you’re unsure, you can inquire through our online chat or via email before placing your order.Email: [email protected]

If the height of the doll you ordered exceeds 168cm or the package weight exceeds 60kg, the doll is considered oversized or overweight, and we may need to charge you an additional fee of $100-$150. We appreciate your understanding.

Rest assured, your bank statement will not include detailed information about your purchase of a sex doll.

Once you place an order, you will receive an order confirmation email. If you haven’t received the order confirmation email, please check your spam folder. When placing your order, please make sure to provide the correct email address so that we can contact you easily.

Order Cancellations:

Yes, you can. The following rates for cancellation and restocking fees apply based on when you notify us of this request:

1. Cancellation requests within 8 hours are entitled to a full refund.
   Cancellation requests after 8 hours, please be sure to contact with online customer service. If the product has been produced or shipped, the refund is subject to production and transportation fees. If the product has not been produced or shipped, you are entitled to a full refund.
2. If you receive the product and find quality problems or damage caused by shipping etc., you may the apply for cashback compensation or a full refund and return, depending on the severity of the problem.

Refunds are returned via the original payment method.

For example, if you paid by credit card, the amount will be returned directly to that card. The same applies to all other payment methods.

Please note: Credit cards charge a transaction fee for every purchase. You will have to contact your credit card company to obtain a refund for the transaction fee. For return or refund, please contact us by email.

Customer satisfaction is the first goal of our service.

We place great importance on the privacy and security of our customers. The Mailovedoll website utilizes SSL protocol to encrypt all information, and you can see a security lock symbol on the left side.

If you wish to modify the options of your order, we recommend contacting us via online chat or email within 24 hours. We will relay the request to the factory, and if the doll has not yet been produced, the doll options can be changed. However, if the doll has already been produced, the doll options cannot be modified.

Most factories typically provide complimentary accessories including a blanket, a pair of handling gloves, a irrigator, a comb, a free wig, and a random free outfit (which may differ from the pictures). The specific accessories offered may vary slightly from factory to factory.

Our sex dolls are not only of high quality, they are also built 1:1 mimicking the real human body.

Most sex dolls are equipped with a flexible, fully articulated aluminum skeleton. Their shoulder joints, elbow joints, knee joints, and more can all move freely and be posed into any position you like. All dolls are produced by prestigious manufacturers using medical-grade TPE and silicone.

All sex dolls are equipped with a flexible fully articulated aluminum skeleton. Their shoulder joints, elbow joints, knee joints and more can all move freely and be posed into any position you like. All Mailovedoll’s dolls are produced by prestigious manufacturers using medical-grade TPE and silicone.

Medical-grade TPE: all TPE used is classified in the class of safe medical-grade material. No use of secondhand TPE is used or any inferior material which lets off pungent odors

Premium silicone: Mailovedoll uses top-quality silicone to meet the needs of customers. The silicone doll is an ultra-realistic sex doll with a 100% simulated real-life face, so real that even freckles can be applied to the face.

The Differences Between Silicone and TPE

Silicone – Browse Silicone Sex Dolls

Dolls made of silicone are a bit harder and more durable than TPE. They are more expensive but easier to clean and safe for human contact.

TPE – Browse TPE Sex Dolls

TPE is softer to the touch compared to Silicone.

More realistic ‘jiggling’ of body parts (breasts, ass, etc).

The material is more elastic which allows the dolls to be more flexible at their joints.

Good heat retention.

Less expensive than silicone.

Safe for human contact

Less durable than Silicone – more care is required to clean and care for it properly.

The sex dolls sold on Mailovedoll are made of TPE or silicone. TPE and silicone are both safe and non-toxic. TPE is a general term of a variety of elastomeric materials which can be stretched up to 5.5 times its length and is very soft! It has been test and is safe for human use. Silicone rubber is a special kind of rubber, it doesn’t contain any toxic substances.

Use the screw connector and body provided to assemble your sex doll. Begin by rotating the screw on the head. Next, align the head with the hole in the body and rotate it until it is securely attached. This ensures proper assembly and stability for your doll.

Note: To prevent damage to the hole of the head joint, do not over-rotate the head.

You can also select an extra doll head as a replacement on our product detail page. You can also contact us email ([email protected])

You can purchase different wigs, additional eyes, interchangeable heads, clothing, shoes, and makeup to dress up your sex doll, giving her a completely new look.

The fixed vagina provides a more realistic appearance, resembling that of a real woman. It is located inside the doll’s body and cannot be removed.

The inserted vagina is tube-shaped, detachable, and easy to clean.

If you prioritize appearance, you can choose the fixed vagina. If cleanliness is your main concern, you can opt for the inserted vagina.

Standing Feet: three nails are installed on each of the doll’s feet to allow a doll to stand. By adding the standing feature, the doll can stand alone without external support. Standing feature is a must-buy for many buyers.

This feature helps you to get the doll involved more in your day-to-day activities. A standing doll can be used for photoshoots and decking them up in expensive apparels and lingerie. Adds up to your experience of having a more real-life partner.

If you do not have that, your doll’s “tibia” will pierce your doll’s feet as soon as you will put her down on the floor.

Lubricant-free vagina only requires the even application of some water inside the vaginal cavity, and it will become moist, allowing you to engage in sexual intercourse with the sex doll without the need for any lubricants.

This option is available for some of our brands, and you can check it in the doll options.

Of course, we can separate the doll’s body and head for individual purchase. Simply let us know which head or body you prefer, and we will provide you with a separate purchase link

We provide the most comprehensive customization service in the industry and can create the most unique sex dolls possible. Just like creating a video game character, we know that more customization options means creating a doll which matches closer to your ultimant fantasy doll. When you tell us your needs, we will guide you the factory most qualified to meet your needs. For details of customization service, please click: custom sex doll.

The service life of a love doll is between 2 and 10 years, depending on usage and maintenance. A love doll that is regularly used and moved is more likely to suffer wear and tear. There are many things that doll owners can do to save and maintain their own love dolls. It’s also easy to repair if damage does occur.

We provide free repair kits for customers who report doll damage. We also have many useful blog posts and tutorials to help you keep the doll in top-notch condition.

Doll skin is strong and durable and largely resistant to tear and stain. You should, however, keep the doll away from dark and tight clothes. If you prefer dark clothes, you should wash the clothes before putting them on the doll. Make sure the color of the clothes is not prone to fading. Light and loose clothes are best for the doll.

Reminder: If you are not sure whether the sex doll will become discolored by clothes, before putting the clothes on the doll, press the clothes against the bottom of the doll’s feet and leave there for 1-2 hours to see if any dyeing occurs.

A purpose-built sex doll storage box is the best way to store the doll as the box is designed for this very purpose and offers the best protection.

Sex doll storage box link: https://mailovedoll.com/all-sex-doll/sex-doll-storage-case/

The doll should be cleaned every 10-to-20 days. Apply protective powder (baby powder) after bathing to prevent oil or cracks. After making love with the doll, clean the main c parts, such as the vagina and anus, immediately. It is important to maintain hygiene and prevent bacteria growth.

For details on how to clean a love doll, please click here.

You should use water-based lubricants, such as Pjur Natural Glide. Do not use oil-based or silicone-based lubricants.

The makeup on the doll’s body will fade over time. You can purchase cosmetics to apply makeup on the doll again.

During usage, it is possible for cracks to appear on the doll’s skin. No need to worry, you can purchase TPE/silicone adhesive to repair the doll’s skin.

TPE repair glue product link: https://mailovedoll.com/all-sex-doll/tpe-sex-doll-repair-glue/

Silicone repair glue product link: https://mailovedoll.com/all-sex-doll/silicone-sex-doll-repair-glue/