FAQS

If you have any questions, you can find the related answer here. You can also contact our professional customer service via mail, phone, or online communication. We will answer your questions.

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Question about sex dolls

The skin is strong and durable, resistant to tear and stain. You should, however, keep the doll away from dark and tight clothes. If you prefer dark clothes, you should wash the clothes before putting them on the doll. Make sure the clothes do not fade (if you’re not sure, you can place the clothes under the doll’s feet for a couple of hours to see if the feet are stained or not). Light and loose clothes are best for the doll.

If you are not sure whether the sex doll will be stained by clothes. Before putting clothes on the doll, press the clothes against the bottom of the doll’s feet, and open it after 1-2 hours to see if there is any dyeing.

The sex dolls sold in Mailovedoll stores are made of TPE or silicone. TPE and silicone are both safe and non-toxic materials. TPE is a general term of a variety of elastomeric materials, which can be stretched up to 5.5 times length and is very soft! It has been tested to be safe for humans. Silicone rubber is a special kind of rubber, it doesn’t contain any toxic substances. So you can safely use our sex dolls.

The movable vagina means that the sex organs of the sex doll can be separated from the body of the sex doll. The advantage of the removable vagina is that it is easy to clean and easy to use (it can be installed on the body of the sex doll and can be used alone). The disadvantage is that the experience when using it is a little worse than the fixed vagina.

Built-in / fixed vagina means that the sex organs of sex dolls are fixed on their bodies. The advantage of fixing the vagina is that the user experience will be very good. The disadvantage is that cleaning is more troublesome.

Notice: Mailovedoll store will ship a built-in vagina doll by default, this is 95% customer ’s choice.

TPE is a general term of a variety of elastomeric materials, Silicone rubber is a special kind of rubber.

Silicone and TPE are both high-quality sex doll materials. Silicone is typically regarded as the more durable material and TPE as the most realistic. Here are the main attributes of each material. The main difference is that silicon has a molecular structure of SI02, and TPE has a molecular structure of CC

Silicone – Browse Silicone Sex Dolls
A bit harder than TPE but also more durable.
More expensive.
Easier to clean.
Safe for human contact.

TPE – Browse TPE Sex Dolls
TPE is softer to the touch.
More realistic ‘jiggling’ of body parts (breasts, ass, etc).
The material is more elastic which allows the dolls to be more flexible at their joints.
Good heat retention.
Less expensive than silicone.
Safe for human contact
Less durable than Silicone – more care is required to clean and care for it properly.

Learn more difference between silicone and TPE. Click here.

The service life of a love doll is between 2 and 10 years, depending on usage and maintenance. A love doll that is regularly used and moved is more likely to suffer wear and tear. There are many things that doll owners can do to save and maintain their own love dolls. It’s also easy to repair a love doll if damage does occur.

We provide free repair kits for any reported doll damage. Each doll comes with a supplemental cleaning kit to keep your doll in perfect condition. We also have many useful blog posts and tutorials to help you keep the doll in brand-new condition.

A love doll storage box is the best way to store the doll. It is designed for that exact purpose, and is designed to protect the doll. Thus, your doll’s safety is ensured in the love doll storage box.

More way to store a sex doll

Our sex doll is almost the same as a real person. The only difference is that the doll doesn’t move. The look and feel of the doll’s skin are very lifelike. A high-quality doll even has clear blood vessels and pores. The doll is equipped with a hinged, aluminum skeleton to support most poses and movements. A hair transplant technique is used to make the doll’s hair. The doll’s face is carved by a top sculptor and then modified by a top makeup artist. You will have unbeatable pleasure when you have sex with your sex doll.

You can add the option of a heating system for the doll on the product details page. The system will heat the entire doll to real body temperature and automatically disconnect the power. Then you can enjoy the doll’s realistic body temperature.

The depths of the mouth, vagina, anus are about 13 cm, 18 cm, 16 cm, respectively. The holes of the love doll are as tight as a real virgin.

Yes. If you select the default option at the time of purchase, you will receive the same doll as in the picture. If you customize your doll, the doll you receive will be different from the picture. Because of light and monitor differences, the color of the doll you receive may be slightly different from the color in the picture.

At Mailovedoll, the default option does not include a built-in heating element. However, you can add it to the doll through customization.

Yes, you can. Please check our custom sex doll page for details.

Yes, you can. You can leave us a note in the “ADDITIONAL INFORMATION” section of the checkout page, such as removing pubic hair, etc. We will customize your sex doll according to your needs.

You should use water-based lubricants, such as Pjur Natural Glide. Do not use oil-based or silicone-based lubricants.

The doll should be cleaned every 10-to-20 days. Apply protective powder (baby powder) after the bath to prevent oil or cracks. After making love with the doll, clean critical parts, such as the vagina and anus immediately. It is important to maintain hygiene and prevent bacteria from breeding.

For how to clean a love doll, please click here.

Most of the love dolls you find online are made in China and shipped from China, as well.

Use the screw connector and body provided

  1. Rotate the screw on the head.
  2. Align the head to the hole in the body, rotating the head until it is stable.

Note: To prevent damage to the hole of the head joint, do not over-rotate the head.

Yes. We only sell dolls of adult size. The doll’s height and appearance will be the same as a real adult. You can hold her in your arms, because she is too heavy to move easily. Be prepared so you can have a bed, chair, or sofa to place her on. Soft furniture is better than a hardwood chair, because it doesn’t leave marks on her skin. We produce extremely fine-quality love dolls that are “lifelike” and very similar to a real person. She will delight you, and her size and weight are part of the sexual experience.

Sex dolls can be classified into two categories: standing and non-standing.

If you dislike non-standing dolls, the ankles of standing dolls have been redesigned, and their feet are reinforced with three screws. Dolls with a standing feature are able to stand independently.

Yes, you can select an extra doll head as a replacement on our product detail page. You can also contact us via phone(1-289-637-3663), email(info@mailovedoll.com), or online chat to customize your unique doll head.

All our dolls are made by well-known manufacturers using medical-grade silicone and TPE. For more information about the materials used, refer to the product description page for more information.

All Mailovedoll dolls are equipped with flexible, fully articulated aluminum skeletons that hold whatever pose you want.

All Mailovedoll dolls are carved by experienced sculptors in order to provide a realistic and sexy appearance. The proper use of lubricants makes the TPE and silicone vaginal, anal, and mouth openings extremely real. Both TPE and silicone are waterproof.

Using makeup on your doll is encouraged because it makes your doll more personal. You can find many tutorials on YouTube. But, you must use non-alcoholic perfumes. Certain alcohol-based perfumes are not recommended, as they can damage your doll. You can try a perfume first in less obvious areas, such as the armpits. If it doesn’t look good, please stop using it.

Though the silicone/TPE material doesn’t have any odor, when you first receive a love doll, it may smell a bit due to the packaging material. After being unboxed for a while, the odor will disappear. Silicone/TPE is medical-grade material with no safety concerns.

Question about payment, transportation, delivery, etc

1. When you are on the checkout page, click to enter the red text of the coupon. A form will appear below the text.


2. Enter the coupon code in the form and click the button to apply coupon.

The process of placing an order consists of three steps.
Step 1: Choose your favorite sex doll, you can find your favorite doll by category or search field in the navigation:

Step 2: Customize your sex doll. We offer several options for your reference and you can customize the sex doll the way you like.

Step 3: After completing the two steps above, add the selected sex doll to the shopping cart. Then check out and complete the payment process.

If you still have questions about the order process, please move to the how to order page for details.

Normally speaking, our products can be shipped to all countries and regions, provided that the laws at your location allow sex dolls. In some countries, the import of adult products (sex dolls fall into the category of adult products) is prohibited by law. Please make sure that the sex dolls are legal in your country or region before purchasing, so we can deliver them to you.

As sex dolls are legally allowed in most countries in the world, we have listed the following countries that we do not deliver. The listed countries are for reference only and please refer to the actual situation at your location.

Listed countries: India, Pakistan, Arab countries (including Kuwait, Lebanon, Jordan, Qatar, Saudi Arabia, Yemen, Oman), Libya, Iran, Iraq, Egypt, etc.

If you have any questions, please feel free to contact us.

We accept PayPal, credit cards, debit cards, and bank transfer. If you have any problems during the purchase process, please contact us immediately.

PayPal is the most convenient payment method. We accept credit cards and debit cards (including MasterCard, VISA, American Express, etc.) when making payments via PayPal.

When using credit cards and debit cards, you will need to provide detail information about your bank card for payment. Please don’t worry about the information that you provided, as we are using strict SSL encryption to guarantee the security of your card, and no third party can access your card information.

When using the bank transfer method, please contact us for instructions.

Normally speaking, we will contact the sex doll manufacturer immediately after receiving your order, which takes about 5 to 10 days to complete your sex doll. Once the sex doll is ready, we will deliver it to you through our shipping partners (international carriers like FedEx, DHL, UPS, etc.), which takes about 2 to 5 days. It usually takes 7 to 15 days from contacting the factory to delivering to your door.

Your patience is appreciated, and you can receive your ideal sex doll in just 7 to 15 days. We control every detail of the sex doll to ensure that you receive the most satisfied product.

During the delivery process, we have carefully packed your selected sex doll using a box without any patterns on the outside. No third person will know what’s inside in the box, which ensures the maximum privacy of our customers. This delivery method will satisfy our customers.

Order Cancellations:

  1.  If you cancel your order within 24 hours, we can refund your order 80%, If the order has been produced or shipped after 24 hours, there will be no refund.

For a refund, we will return the amount back to your original payment method.

If you paid by credit card, the amount will be returned directly to the same card that was originally used. The same applies to all other payment methods.

However, to refund your entire amount, orders take less than an hour, a transaction fee is already generated when paying by PayPal or credit card. You will have to contact your credit card company or PayPal to obtain a refund for the transaction fee. For either return or refund, please contact us using email.

Customer satisfaction is the first goal of our service.

If you are not home when the package arrives, the courier will let you know. They will deliver it again the next day. You can also choose to pick it up from the nearest FedEx location. If you prefer the pickup option, you can change it on the FedEx website with your tracking number (the tracking number will be sent to you by email after shipment).

Yes, but only within 24 hours of placing an order. If more than 24 hours have passed, you cannot modify the body styles or skin tone options. Options such as eyes or wigs can be modified after 24 hours.

Due to the unusual nature of the transaction and its amount, some banks or credit/debit card issuers may reject the payment. They may identify it as a high-priced deal and, therefore, a fraudulent transaction. Please call your bank and let them know that you have authorized this transaction. Once they have your confirmation, you should be able to place your order successfully and immediately.

If you have any problems during checkout, please contact us via phone(1-289-637-3663) or email(info@mailovedoll.com). The quickest way is by using online customer service to contact our professional customer service. Our customer service will solve any problem you may have.

We just collect information needed to complete your checkout, such as name, email, phone, and shipping address. We will not acquire, collect, or sell any other personal information.

Once your order is placed, you do not need to pay any other fees, such as import duties, transportation costs, etc.

Yes, if you want to pick up your love doll at a courier point instead of shipping it to your home address, you can contact your local FedEx or UPS.

Other questions

Mailovedoll is a high-end love doll agent. We have our own doll manufacturing factory. We cooperate with many well-known brands of doll manufacturers (such as WM Doll, 6YE Doll, and SY Doll) to offer you the best love doll possible.

Mailovedoll doll prices are higher than many other websites because all of our dolls are purchased from name-brand manufacturers. The doll’s manufacture’s price controls the final price in Mailovedoll’s online store. Many online stores offer cheap love dolls and even 50% coupons, which is impossible because of the purchase prices at the name-brand manufacturers.

Our professional website has only simple text introductions and pictures of love dolls to allow customers to focus on the love doll shopping without distracting them with events and discounts. Mailovedoll never takes advantage of out-of-date, stress-selling methods (such as limited-time discounts, etc.) to mislead customer judgment. Mailovedoll offers up to a 15% discount.

You can always contact our professional customer service via phone, email, and online chat.

We will answer your questions.

Everyone who buys a love doll for the first time has concerns like this, and there are many ways you can tell if it is a scam or not.

  1. Don’t buy cheap love dolls. No high-end love doll costs less than $800.
  2. Don’t use online stores that can deliver immediately. At Mailovedoll, if you choose the default option (a doll without customization), we can deliver it to you immediately. If you customize the doll’s eyes, skin, etc., we will not be able to deliver it to you immediately, since you need to wait for the customization.
  3. Make sure you can easily contact them via phone or email.
  4. Forget online stores that offer discounts more than 15% off. Huge discounts mean they will sell you low-quality love dolls.
  5. Don’t buy love dolls from Chinese websites (websites in Chinese).
  6. “Wow, this website sells the same love dolls for only $500. The $800 love doll is already a low-quality doll. How about the $500 one?” Remember, if a car salesman lies directly to you to earn your business, how many lies can a love doll salesman makehiding behind a screen?

With the above methods, you can be certain that buying a love doll in Mailovedoll is safe and reliable.

For a detailed fraud prevention guide, please click here.