FAQS

If you come to this page, you maybe have many questions. Find your answer below. If you don’t find what you want to know, please send us an email (info@mailovedoll.com. We will reply to you within 24 hours). Or call us directly (1-289-637-3663).

If the doll’s skin is accidentally broken, a crack appears on the surface of the skin. You can use a small amount of repair glue to drip into the crack to bond.

If the sex doll is dyed, you can use cotton cloth dripped with cleansing oil or olive oil to wipe. If the degree of dyeing is very deep, you can use a depigmenting paste. Because the depigmenting paste is slightly corrosive to the doll, use it with care.

If the doll is deformed due to improper storage for a long time, when the situation is not serious, you can rinse the deformed part with warm water after the towel is wrapped to restore the doll to its original state.

Ordinary dust can be cleaned with general detergents, such as shower gel and soap. Do not use corrosive detergents such as alcohol. After cleaning, apply talcum powder (or ordinary prickly heat powder) evenly on the sex doll to prevent moisture and prolong the service life. When storing the doll, wrap it with a light-colored blanket or a thick sponge. Prevent bumps.

If you are not sure whether the sex doll will be stained by clothes. Before putting clothes on the doll, press the clothes against the bottom of the doll’s feet, and open it after 1-2 hours to see if there is any dyeing.

The sex dolls sold in Mailovedoll stores are made of TPE or silicone. TPE and silicone are both safe and non-toxic materials. TPE is a general term of a variety of elastomeric materials, which can be stretched up to 5.5 times length and is very soft! It has been tested to be safe for humans. Silicone rubber is a special kind of rubber, it doesn’t contain any toxic substances. So you can safely use our sex dolls.

The movable vagina means that the sex organs of the sex doll can be separated from the body of the sex doll. The advantage of the removable vagina is that it is easy to clean and easy to use (it can be installed on the body of the sex doll and can be used alone). The disadvantage is that the experience when using it is a little worse than the fixed vagina.

Built-in / fixed vagina means that the sex organs of sex dolls are fixed on their bodies. The advantage of fixing the vagina is that the user experience will be very good. The disadvantage is that cleaning is more troublesome.

Notice: Mailovedoll store will ship a built-in vagina doll by default, this is 95% customer ’s choice.

TPE is a general term of a variety of elastomeric materials, Silicone rubber is a special kind of rubber.

Silicone and TPE are both high-quality sex doll materials. Silicone is typically regarded as the more durable material and TPE as the most realistic. Here are the main attributes of each material. The main difference is that silicon has a molecular structure of SI02, and TPE has a molecular structure of CC

Silicone – Browse Silicone Sex Dolls
A bit harder than TPE but also more durable.
More expensive.
Easier to clean.
Safe for human contact.

TPE – Browse TPE Sex Dolls
TPE is softer to the touch.
More realistic ‘jiggling’ of body parts (breasts, ass, etc).
The material is more elastic which allows the dolls to be more flexible at their joints.
Good heat retention.
Less expensive than silicone.
Safe for human contact
Less durable than Silicone – more care is required to clean and care for it properly.

1. When you are on the checkout page, click to enter the red text of the coupon. A form will appear below the text.


2. Enter the coupon code in the form and click the button to apply coupon.

The process of placing an order consists of three steps.
Step 1: Choose your favorite sex doll, you can find your favorite doll by category or search field in the navigation:

Step 2: Customize your sex doll. We offer several options for your reference and you can customize the sex doll the way you like.

Step 3: After completing the two steps above, add the selected sex doll to the shopping cart. Then check out and complete the payment process.

If you still have questions about the order process, please move to the how to order page for details.

Normally speaking, our products can be shipped to all countries and regions, provided that the laws at your location allow sex dolls. In some countries, the import of adult products (sex dolls fall into the category of adult products) is prohibited by law. Please make sure that the sex dolls are legal in your country or region before purchasing, so we can deliver them to you.

As sex dolls are legally allowed in most countries in the world, we have listed the following countries that we do not deliver. The listed countries are for reference only and please refer to the actual situation at your location.

Listed countries: India, Pakistan, Arab countries (including Kuwait, Lebanon, Jordan, Qatar, Saudi Arabia, Yemen, Oman), Libya, Iran, Iraq, Egypt, etc.

If you have any questions, please feel free to contact us.

We accept PayPal, credit cards, debit cards, and bank transfer. If you have any problems during the purchase process, please contact us immediately.

PayPal is the most convenient payment method. We accept credit cards and debit cards (including MasterCard, VISA, American Express, etc.) when making payments via PayPal.

When using credit cards and debit cards, you will need to provide detail information about your bank card for payment. Please don’t worry about the information that you provided, as we are using strict SSL encryption to guarantee the security of your card, and no third party can access your card information.

When using the bank transfer method, please contact us for instructions.

Normally speaking, we will contact the sex doll manufacturer immediately after receiving your order, which takes about 5 to 10 days to complete your sex doll. Once the sex doll is ready, we will deliver it to you through our shipping partners (international carriers like FedEx, DHL, UPS, etc.), which takes about 2 to 5 days. It usually takes 7 to 15 days from contacting the factory to delivering to your door.

Your patience is appreciated, and you can receive your ideal sex doll in just 7 to 15 days. We control every detail of the sex doll to ensure that you receive the most satisfied product.

During the delivery process, we have carefully packed your selected sex doll using a box without any patterns on the outside. No third person will know what’s inside in the box, which ensures the maximum privacy of our customers. This delivery method will satisfy our customers.

It depends on the order status such as whether the sex doll is in production. We do not recommend canceling the order unless there are special circumstances. For some special situations, we have established the following policies for your reference:

If you cancel your order within one hour, we will refund your order in full. (Excluded PayPal and credit card transaction fees. If necessary, you need to contact PayPal or Bank for a refund)

If you cancel your placed order within 1-6 hours, a 20% processing fee will be charged.

If it is more than 6 hours, you need to call us to confirm if the sex doll is already in production. Once the sex doll is in production, we cannot cancel the order. If not, you may pay a 20% processing fee and request a refund.

We are a high-end sex dolls supplier and have been engaged in sex dolls export for 8 years. If you want to learn more about our sex dolls, please visit the Mailovedoll blog page.