Welcome to Mailovedoll. Mailovedoll offers free global shipping services.

Refund/Return Policy

1. About Refund

> Regular Orders

Yes, you can. The following rates for cancellation and restocking fees apply based on when you notify us of this request:

  • Cancellation requests within 8 hours are entitled to a full refund.
  • Cancellation requests after 8 hours, please be sure to contact with online customer service. If the product has been produced or shipped, the refund is subject to production and transportation fees. If the product has not been produced or shipped, you are entitled to a full refund.
  • If you receive the product and find quality problems or damage caused by shipping etc., you may the apply for cashback compensation or a full refund and return, depending on the severity of the problem.

>Customized Orders

All dolls that are re-modeled and customized according to customer requirements are non-cancellable.

Refunds are returned via the original payment method.
For example, if you paid by credit card, the amount will be returned directly to that card. The same applies to all other payment methods.

Please note: Credit cards charge a transaction fee for every purchase. You will have to contact your credit card company to obtain a refund for the transaction fee. For return or refund, please contact us by email.

Customer satisfaction is the first goal of our service.

2. About Return

We accept returns, and customers can apply for returns within 7 days of receiving the goods.

Requirements for obtaining a return: Your item must be unused and in the same condition as when you received it, in the original packaging and the customer is responsible for any costs incurred in returning the item.

>Notes:

Custom-order or personalized items do not have a right to 14 days refund.

1. If the item is damaged due to improper use by the customer, we cannot return the product for a refund. Please keep the item properly to avoid damage.

2. After receiving the doll, please use it after a comprehensive inspection. If you find any problems with the doll, please contact us by email in time. Please send more detailed photos and videos of the doll to our email ([email protected] mailovedoll.com), we will try our best to solve customer problems.

3. Please consider your needs before placing an order. If you change or add any free functions before the doll is produced, we will not charge you any fees. Once the doll is in production, the order cannot be changed or canceled. If To cancel an order please see our refund policy.

What is not covered under the guarantee?

1. – User damage – We will check the quality of the doll before shipping, please be careful when using the doll, if the damage caused by the user is not covered by us.

2. – USED DOLLS – Any used dolls are void of warranty.

3. – Skin color problem – Due to the influence of lighting when the doll is photographed, it is normal that the actual skin color of the doll is slightly different from the skin color displayed on the computer screen.

4. – Loose lashes – Lashes fall off by themselves Use our glue to reattach them.

5. – Makeup difference – the makeup artist will try his best to reproduce the makeup on the photo, but it can’t be 100% identical, if you don’t like the makeup, you can remove and make up the doll by yourself.

6. – Heating and moaning – please make sure the heating and moaning option works well on receipt of your doll. We don’t cover this if it is disconnected while you use it. The factory can repair it if the buyer pays for the shipping . (never disconnected if used in an appropriate way.)