All products offered by Mailovedoll are guaranteed to be authentic. We have obtained certification from the sex doll manufacturer to provide our customers with peace of mind, click on this link to view the authorization letter for the sex doll brand: https://mailovedoll.com/brand-authorization/. Some brands currently do not provide authorization certificates. However, after placing your order, you can contact the manufacturer to provide the order number to ensure that your doll is original factory produced.

It is not recommended to purchase dolls directly from the manufacturer because most manufacturers have higher prices on their official websites, and their focus is on production craftsmanship rather than good customer service.

Mailovedoll is an authorized distributor of love dolls. We have a deep understanding of various brands and can assist customers in choosing the suitable doll. Additionally, our website offers various discounts and promotions, allowing customers to purchase products at the most favorable prices. Our customer service team is also available to respond to any inquiries from customers.

We can ship to many countries around the world, including the United States, Japan, United Kingdom, South Korea, European Union, Vietnam, Malaysia, Indonesia, Canada, Australia, Singapore, and Russia, etc. However, we are unable to ship to India, Pakistan, Middle Eastern countries, etc. If you are unsure whether your country allows the purchase of sex dolls, please consult us via email.

The packages containing sex dolls do not display any doll-related markings on the outside, ensuring that nobody knows what items you have purchased. If you prefer not to receive the ordered products at home, you can provide a FedEx/UPS store address in the shipping information, and we will deliver the package there for you to pick up.

Most countries do not require payment of customs duties, customers from these countries or regions may be subject to customs duties. For example: Canada, Norway, Puerto Rico, Alaska, Switzerland, etc. Of course, if you’re unsure, you can inquire through our online chat or via email before placing your order.Email: [email protected]

If the height of the doll you ordered exceeds 168cm or the package weight exceeds 60kg, the doll is considered oversized or overweight, and we may need to charge you an additional fee of $100-$150. We appreciate your understanding.

If you wish to modify the options of your order, we recommend contacting us via online chat or email within 24 hours. We will relay the request to the factory, and if the doll has not yet been produced, the doll options can be changed. However, if the doll has already been produced, the doll options cannot be modified.

Order Cancellations:

Yes, you can. The following rates for cancellation and restocking fees apply based on when you notify us of this request:

1. Cancellation requests within 8 hours are entitled to a full refund.
   Cancellation requests after 8 hours, please be sure to contact with online customer service. If the product has been produced or shipped, the refund is subject to production and transportation fees. If the product has not been produced or shipped, you are entitled to a full refund.
2. If you receive the product and find quality problems or damage caused by shipping etc., you may the apply for cashback compensation or a full refund and return, depending on the severity of the problem.

Refunds are returned via the original payment method.

For example, if you paid by credit card, the amount will be returned directly to that card. The same applies to all other payment methods.

Please note: Credit cards charge a transaction fee for every purchase. You will have to contact your credit card company to obtain a refund for the transaction fee. For return or refund, please contact us by email.

Customer satisfaction is the first goal of our service.